Refund and Return Policy
Returns & Refund Policy
We want you to be fully satisfied with your purchase.
Change of Mind / Wrong Size
Returns are accepted within 30 days of delivery.
Items must be unused, unwashed, and in original packaging.
Return shipping costs are the responsibility of the customer.
Defective, Damaged, or Incorrect Items
Issues must be reported within 7 days of delivery, along with clear photos.
Our team will review the case and, once approved, you may choose between a replacement, refund, or store credit.
Exchanges
Exchanges are accepted within 30 days of delivery.
Customers are responsible for return shipping and reshipping costs, unless the item is defective.
If the requested item is unavailable, a refund or store credit will be issued.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made items
Hygiene-sensitive products such as underwear or socks
Gift cards
Condition and Inspection
All returned items are subject to inspection.
Returns may be partially refunded or rejected if items show signs of wear, odors, stains, washing, or missing accessories.
Refund Timing
Refunds are issued after the returned item has been inspected.
Depending on your bank, processing times may take 3 to 10 business days.
For customers in the European Union, the 14-day withdrawal right applies, extended by our policy to 30 days.
Return-to-Sender or Refused Deliveries
If a parcel is returned due to an incorrect address, refusal, or failure to collect, you may choose between reshipment (shipping costs apply) or a refund of the product price excluding outbound shipping costs.
Fraud and Abuse
We actively monitor for misuse such as wardrobing, false claims, empty-box returns, or unjustified chargebacks.
Fraudulent activity will be investigated and disputed with supporting evidence.