Shipping Policy
Processing and Shipping
All orders are processed within 1 to 3 business days (Monday to Friday). During this time, your order is carefully prepared, packed, and handed over to the shipping carrier.
We offer free shipping on all orders.
Estimated delivery time: 10 to 13 business days.
Delivery times begin once your order has been dispatched.
Most orders are delivered within the estimated timeframe; however, slight delays may occur due to customs procedures, carrier delays, or high-demand periods.
Shipping Information
All orders include tracked shipping, allowing you to follow your parcel at every stage of delivery.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
In some cases, a signature may be required upon delivery for security purposes.
Address Verification and Order Processing
To ensure the security of transactions, we may request additional verification for certain orders.
If we do not receive a response within 48 hours, the order may be cancelled and refunded.
Customs, Duties, and Taxes
Depending on your country, international shipments may be subject to customs duties or import taxes.
These charges are determined by local authorities and are the responsibility of the customer.
Lost or Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the issue. After review, we will arrange a replacement or refund.
If a parcel is marked as delivered by the carrier, responsibility is considered transferred to the customer. We recommend checking with household members, neighbours, or your local post office if you are unable to locate the package.